Need to be resolved prior to the NTO date.

If not resolved will NTO (Not Taken Out) - the client is refunded all premiums paid and the agent has their advance reversed.

Will need to be REOPENED to fix.

When the writing agent receives a POLICY MODIFICATION it will indicate if there is a COD and/or if there is an amendment that needs the client's signature.

You will be able to download the amendment from IMPACT.

If it indicates an amendment is required but is not attached you need to Request the Signed Amendment using the REQUEST SIGNED AMENDMENT Button in IMPACT OR send an email requesting the amendment to policyissue@ailife.com.

When you receive an RT-99 you should wait until you also receive the Policy Modification before contacting the customer so that you have all the information.